Our commitment

While we are passionate about wine, we also believe in providing the best client experience. We want to remove the opacity from buying and selling wines, and we strive to be transparent and responsive in our services. We want to be a partner in your wine journey, and not just another merchant that focusses on profit margins ahead of their customers.

• We are committed to impart, not withhold, information.

• We are committed to only offer wines that have been stored and transported properly. For wines with cosmetic damage on the bottle, but where we believe the contents are in good condition, we will state so, and the pricing would reflect this.

• We commit to be responsive on queries, orders, and valuation requests, and will price fairly and competitively both on purchases and the wines we offer.

• We are transparent about costs associated with buying wine. We provide accurate estimates of transport costs and estimated time of arrival before purchase, particularly for wines lying overseas, and we can provide specific quotes for each order you place.

• We are committed to offer quality wines. While preferences for wine styles differ, and we are keen to offer a diverse range of wines, we would only offer top quality wines within each style.

• Your privacy is important to us. We keep your data only to service your wine purchase. We do not sell your data to any third party, and we will do our utmost to protect your data. See our privacy policy here.

• We do not take your support for granted. We are always listening to your opinions on how we can improve our services.